ServiceOS Terms of Service
Effective and last updated: October 2, 2026
These Terms of Service ("Terms") are a legally binding agreement between you and Axiom Board Group LLC, an Iowa limited liability company ("Axiom," "we," "us," or "our"), governing your access to and use of ServiceOS, our cloud-based operations platform for service companies (the "Platform"). By accessing or using the Platform, signing in, or accepting an invitation to it, you agree to these Terms. If you use the Platform on behalf of a business, you represent that you have authority to bind that business, and "you" includes that business.
If you do not agree to these Terms, do not access or use the Platform.
1. How these Terms fit with the Subscriber Agreement
A business that subscribes to ServiceOS ("Subscriber") signs the ServiceOS Subscriber Agreement. These Terms apply to every person who uses the Platform, including the Subscriber's owners, administrators, employees and contractors. If these Terms and a Subscriber's signed Subscriber Agreement conflict, the Subscriber Agreement controls for that Subscriber. Fees, billing, subscription terms and renewal are governed only by the Subscriber Agreement.
2. Definitions
"Subscriber Data" means all data, records, files and content submitted to or generated within the Platform by a Subscriber or its Users, including information about the Subscriber's employees.
"User" means any individual who accesses the Platform under a Subscriber's account, including its employees, contractors and agents.
"Documentation" means any user guides, help content, training materials or other materials Axiom makes available for the Platform.
"Third-Party Services" means services provided by others that the Platform connects to or relies on, including QuickBooks Online, ServiceTitan, Stripe, Supabase, Lovable, Cloudflare, Resend and Twilio.
3. Eligibility and accounts
3.1 Business use only. The Platform is for businesses and their workforce. It is not offered to consumers for personal, family or household use.
3.2 Eligibility. You must be at least 16 years old and permitted by law to use the Platform. A User may use the Platform only under an account a Subscriber has authorized. The Subscriber is responsible for confirming that each person it invites may lawfully use the Platform.
3.3 One person per login. Each login belongs to one person. You may not share your login or let anyone else use it.
3.4 Account security. You are responsible for keeping your password, two-factor device and sign-in links confidential, and for all activity under your login. Tell your Subscriber's administrator, and us at [email protected], right away if you suspect anyone has used your login without permission. Axiom is not liable for loss caused by unauthorized use of your login that occurs without our fault.
3.5 Subscriber responsibility. Each Subscriber is responsible for its Users' compliance with these Terms and for all actions its Users take in the Platform, including inviting, managing and removing Users.
4. License and restrictions
4.1 License. Subject to these Terms and the Subscriber's paid subscription, Axiom grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for the Subscriber's internal business operations.
4.2 Restrictions. You may not: (a) copy, modify, create derivative works of, decompile, disassemble or reverse engineer any part of the Platform; (b) sell, resell, sublicense, transfer or make the Platform available to anyone other than authorized Users; (c) access the Platform to build or help build a competing product or service; (d) store or transmit infringing, defamatory, unlawful or harmful content; (e) introduce malware or harmful code; (f) interfere with or disrupt the Platform or its infrastructure, or place an unreasonable load on it; (g) attempt to gain unauthorized access to the Platform, its systems, or any other Subscriber's data; (h) circumvent or disable any security or access control; (i) scrape, crawl or extract data from the Platform by automated means except through features Axiom provides; or (j) use the Platform in any way that violates applicable law or regulation.
4.3 Reservation of rights. Axiom and its licensors keep all rights, title and interest in the Platform, including all intellectual property rights. No rights are granted except as expressly stated in these Terms.
4.4 Suspension. Axiom may suspend any User's or Subscriber's access immediately if we reasonably believe it is needed to: (a) stop a violation of these Terms; (b) address a security risk to the Platform or any Subscriber; (c) avoid legal liability; or (d) stop fraudulent or illegal activity. We will give notice as soon as practicable and work in good faith to resolve the issue.
5. Subscriber Data and your information
5.1 Ownership. As between Axiom and a Subscriber, the Subscriber owns its Subscriber Data. These Terms do not transfer ownership of Subscriber Data to Axiom.
5.2 License to process. The Subscriber grants Axiom a limited, non-exclusive, royalty-free license to access, store, process, transmit and display Subscriber Data solely as necessary to provide and support the Platform, follow the Subscriber's instructions, and meet our obligations.
5.3 Controller and processor. For personal information in Subscriber Data, including information about employees, the Subscriber is the data controller and Axiom is the data processor. If you are a User, your employer decides what information about you is kept in the Platform and who in your company can see it. Our Privacy Policy explains how Axiom handles personal information.
5.4 Responsibility for content. Each Subscriber, and each User for what they enter, is solely responsible for the accuracy, legality and appropriateness of Subscriber Data, and represents that it has all rights, notices and consents needed to put that data into the Platform.
5.5 Security. Axiom uses industry-standard technical and organizational measures to protect Subscriber Data, as described in our Privacy Policy. No system is impenetrable, and Axiom cannot guarantee the absolute security of any data.
5.6 After a subscription ends. Subscriber Data is kept for 30 days after a subscription ends so the Subscriber can request an export, as described in the Subscriber Agreement. After that period it may be permanently deleted, and Axiom is not responsible for any loss of data after that period.
6. Recordkeeping and compliance tools are not advice
The Platform includes tools for recordkeeping and compliance, including safety checklists, hazard checks, incident and OSHA logs and forms, training records, reviews, and reminders of expiring licenses and certifications. These tools help keep records. They are not legal, safety, tax, employment or human resources advice, and Axiom does not guarantee that using them satisfies any law or regulation. Each Subscriber remains solely responsible for its own compliance and for the accuracy of any record, report or form it relies on or files with any government agency. Reminders and notifications are a convenience: Axiom is not liable for any deadline missed because a reminder was not sent, not received, or not acted on.
7. Third-Party Services and integrations
7.1 Third-Party Services. The Platform connects to and relies on Third-Party Services. Your use of an integration is also subject to that provider's own terms and privacy policy. Axiom does not control, and is not responsible for, the availability, security, accuracy or practices of any Third-Party Service.
7.2 QuickBooks Online. A Subscriber's administrator may connect the Subscriber's own QuickBooks Online company. ServiceOS then reads accounting data from it, read-only, as described in our Privacy Policy, and never changes it. The Subscriber is responsible for its QuickBooks account, for its compliance with Intuit's terms, and for the accuracy of the data in QuickBooks. Figures shown in ServiceOS reflect QuickBooks as of the last sync and are not a substitute for the Subscriber's own books.
7.3 Availability of integrations. Axiom does not guarantee that any integration will be available, complete or uninterrupted. Providers may change or end their services, interfaces or terms at any time, which can affect or end an integration. Axiom will make commercially reasonable efforts to maintain integrations but is not liable for disruptions caused by a Third-Party Service.
8. Email, text messages and SMS Terms
8.1 Messages the Platform sends. The Platform sends emails, and where a Subscriber enables them, text messages, on the Subscriber's behalf: for example sign-in and password links, reminders, safety notices, and the daily digest. They are operational messages about work, not marketing.
8.2 Subscriber responsibility. A Subscriber that uses text messaging is solely responsible for complying with the laws and industry rules that apply to its messages, including the Telephone Consumer Protection Act and the CTIA Messaging Principles: obtaining and keeping documented consent from each recipient, honoring opt-out requests, and making required disclosures. Where text messages are enabled, recipients can reply STOP to stop them. Message delivery depends on carriers and providers outside Axiom's control, and Axiom does not guarantee that any message will be delivered or delivered on time.
8.3 SMS Terms. ServiceOS text messages are sent by Axiom Board Group LLC through the ServiceOS platform, only to people who opt in themselves on their My profile page in the Platform; nobody may opt in another person. They are work notifications about the recipient's own work and ServiceOS account, such as reminders, safety notices, deadlines, and tasks or documents that need their attention. They are never marketing. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help, or email [email protected]. Carriers are not liable for delayed or undelivered messages. Opting in is optional and is not a condition of employment. The ServiceOS Text Message Terms at serviceos.axiomboardgroup.com/legal/sms, which are part of these Terms, describe the program, how to opt in and out, and how phone numbers are handled.
9. Intellectual property and feedback
9.1 Platform intellectual property. The Platform and all of its content, features, software, code, designs, graphics and Documentation are owned by Axiom or its licensors and are protected by intellectual property laws. You may not use Axiom's names, logos or trademarks without our prior written consent.
9.2 Feedback. If you give us feedback, suggestions or ideas about the Platform, Axiom may use them without restriction, attribution or compensation, and you assign to Axiom any rights you have in them.
9.3 Aggregated data. Axiom may collect and use aggregated, de-identified data derived from use of the Platform to operate, secure and improve it and to develop new features. Such data does not identify any Subscriber or individual and is not Subscriber Data.
10. Confidentiality
Information about the Platform that Axiom does not make public, including its features, pricing, security measures and Documentation, is Axiom's confidential information. You will use it only to use the Platform and will not disclose it, except as required by law after giving us prompt notice where permitted.
11. Disclaimers
11.1 Except as expressly stated in a Subscriber's signed Subscriber Agreement, THE PLATFORM, DOCUMENTATION, INTEGRATIONS AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. AXIOM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
11.2 AXIOM DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE OF HARMFUL COMPONENTS, THAT ANY DATA WILL BE ACCURATE, COMPLETE OR PRESERVED WITHOUT LOSS, OR THAT ANY REMINDER, NOTIFICATION OR MESSAGE WILL BE SENT OR DELIVERED.
12. Limitation of liability
12.1 EXCLUSION OF DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL AXIOM OR ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, FINES OR PENALTIES, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHATEVER THE THEORY OF LIABILITY.
12.2 CAP. TO THE FULLEST EXTENT PERMITTED BY LAW, AXIOM'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED: (A) FOR A SUBSCRIBER, THE LIMIT IN ITS SIGNED SUBSCRIBER AGREEMENT; AND (B) FOR ANY OTHER PERSON, ONE HUNDRED DOLLARS ($100).
12.3 ESSENTIAL BASIS. THESE LIMITATIONS REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL PART OF THE BASIS ON WHICH AXIOM PROVIDES THE PLATFORM. THEY APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
12.4 Exceptions. Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnification
You agree to defend, indemnify and hold harmless Axiom and its members, officers, employees, contractors, agents and licensors from and against all claims, damages, losses, liabilities, costs and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use of the Platform in violation of these Terms; (b) Subscriber Data you submit, including any claim that it infringes or violates anyone's rights or privacy; (c) your violation of any law, including employment, workplace safety, privacy and messaging laws; (d) any dispute between a Subscriber and its employees, customers or Users; or (e) your use of any Third-Party Service connected through the Platform.
14. Term and termination
14.1 Term. These Terms apply from your first use of the Platform for as long as you use it.
14.2 Ending access. A User's access ends when the Subscriber removes or deactivates that User or the Subscriber's subscription ends. Axiom may suspend or end access under Section 4.4, or as the Subscriber Agreement allows.
14.3 Effect. When access ends, your license ends and you must stop using the Platform. Sections 4.2, 4.3, 5, 6, 7, 9 through 13, 15 and 16 survive.
15. Changes
15.1 Platform changes. Axiom may modify, update or discontinue features of the Platform at any time. We will make commercially reasonable efforts to give Subscribers advance notice of changes that materially reduce the Platform's core functionality.
15.2 Changes to these Terms. We may change these Terms. When we make material changes, we will update the date at the top and notify Subscriber administrators by email before the changes take effect. Your continued use of the Platform after changes take effect means you accept them. If you do not agree, you must stop using the Platform.
16. Disputes
16.1 Informal resolution. Before starting any formal proceeding, you agree to contact us at [email protected] and describe the dispute, and both sides will try in good faith to resolve it within 30 days.
16.2 Binding arbitration. If it is not resolved within 30 days, any dispute arising out of or related to these Terms or the Platform will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Carroll County, Iowa, in English. The award is final and binding and may be entered as a judgment in any court of competent jurisdiction. Either side may seek emergency injunctive relief from a court to prevent irreparable harm, including for unauthorized use of the Platform or breach of confidentiality.
16.3 CLASS ACTION AND JURY WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO BRING OR TAKE PART IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE ACTION AGAINST AXIOM, AND ANY RIGHT TO A JURY TRIAL, IN CONNECTION WITH THESE TERMS OR THE PLATFORM.
16.4 Governing law and venue. These Terms are governed by the laws of the State of Iowa, without regard to its conflict of law rules. Any court proceeding permitted under these Terms will be brought only in the state or federal courts located in Carroll County, Iowa, and you consent to personal jurisdiction there.
16.5 Time limit. To the extent permitted by law, any claim arising out of or related to these Terms or the Platform must be brought within one year after the claim arises, or it is permanently barred.
17. General
17.1 Entire agreement. These Terms, our Privacy Policy, and, for a Subscriber, its signed Subscriber Agreement are the entire agreement about the Platform and replace any prior understandings about it.
17.2 Severability. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms remain in effect.
17.3 Waiver. A failure to enforce any provision is not a waiver. A waiver must be in writing.
17.4 Assignment. You may not assign or transfer these Terms or your access without Axiom's prior written consent. Axiom may assign these Terms in connection with a merger, acquisition, reorganization or sale of all or substantially all of its assets.
17.5 Force majeure. Axiom is not liable for any delay or failure caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, labor disputes, power, internet or telecommunications failures, cyberattacks, or failures of Third-Party Services.
17.6 Notices. Notices to Axiom must be sent to [email protected]. Notices to you may be sent to the email address on your login or your Subscriber's account.
17.7 No third-party beneficiaries. These Terms create no rights for anyone other than you and Axiom and its permitted successors and assigns.
17.8 Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise or employment relationship.
17.9 Headings. Headings are for convenience only.
18. Contact
Axiom Board Group LLC, an Iowa limited liability company, Carroll, Iowa
[email protected]